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OVERVIEW

This is an entry-level growth position in which the right candidate will have the opportunity to work and learn alongside senior engineering staff.

 

RESPONSIBILITIES

-Provide remote troubleshooting and maintenance of customers' critical IT systems. 

-Manage IT system infrastructure and processes related to these systems, including day-to-day operations, monitoring, and problem resolution. 

-Triage issues and escalate as needed to senior engineers. 

-Provide support during escalation and communication of status to stakeholders. 

-Assist managing internal IT infrastructure, including servers, workstations, and domain and network services. 

 

QUALIFICATIONS

- Customer service/client-facing experience

- Troubleshooting experience

- Proficiency in computing/internet technology

Any experience with the following is a plus:

                - Active Directory

                - Windows Server

                - Linux

                - Oracle

                - Firewalls/basic networking

                - Desktop troubleshooting

- Experience troubleshooting hardware and software issues

- Customer-focused and committed to finding solutions to customer problems

- Professionalism and courtesy

- Strong attention to detail

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