Shell Federal Credit Union

Implemented Solution:

F3 Technology Partners was contracted to provide remote monitoring and support services for the Oracle database backing DNA.

When monitoring first went live at the client site, the F3 Level 1 support desk was immediately flooded with alerts coming from the client’s database and the related host systems.  Prior to this, the client had no visibility into database system operation and was completely unaware of the underlying issues flagged in the alerts.  The system was a ticking time bomb that would have caused an extended outage for the credit union and its members.

The F3 Level 1 team quickly escalated the received alerts to the F3 DBA team, who in turn identified several critical problems.  Over the following days and weeks, F3’s DBAs worked closely with the client’s administration team to resolve and make recommendations for each identified issue. 

Since those first few weeks, Shell has continued to leverage the included support services and their database systems have been running much more smoothly.  F3 continues to work closely with the client to proactively identify and resolve potential issues as they arise.